Advance your career with the Certificate in Customer Relationship Management, designed to help you build stronger customer connections, drive loyalty, and support business growth.
Delivered at Griffith College by ICHAS, this programme blends psychology, strategy, and real-world application to give you a competitive edge in customer-focused roles.
The Certificate in Customer Relationship Management is ideal if you work in — or want to move into — roles where customer experience, innovation, and relationship-building are key to success.
Applications are submitted via the ICHAS website. When you click apply, you’ll be redirected to complete your application.
This QQI Level 9 (20 ECTS minor award) Certificate in Customer Relationship Management will help you:
Through the Certificate in Customer Relationship Management, you’ll gain the knowledge and confidence to create meaningful customer experiences that deliver lasting value for organisations.
| Course Location | EU |
| Location Postcode | Dublin 8 |
| Course Type | Blended Learning - Mix of Classroom & Online |
| Course Qualification | Postgraduate Certificate |
| Awarding Body | QQI |
| Awarding Body Details | Certificate in Customer Relationship Management |
| Course Duration | 12 Weeks Full-Time or 24 Weeks Part-Time |
| Course Time | This course is scheduled to commence September 2026. Timetables will be made available closer to the course start date. |
| Course Fee | 1750 |
| Entry Requirements | Graduates of a relevant Level 8 programme at a minimum of a 2.2 standard) who wish to engage in further study in this field, relevant programmes may include but are not limited to designed graduates of psychology and business-related programmes, graduates of Humanities and Human Science such as health sciences, nursing, social care, social work and programmes in cognate areas who wish to expand their knowledge. Those who have completed other relevant education programmes or have relevant professional experience, etc., where Recognised Prior Learning (RPL) and Acquired Prior Learning (APL) can be applied, may apply for admission to the programme by submitting programme content, qualification and assignments equivalent to an appropriate Second Class Honours (2:2) award at Level 8. The minimum English language proficiency requirement for this programme is B2+ in the Common European Framework of Reference for Languages, which is equivalent to an IELTS score of 6.5. All applicants are required to be over 23 years of age. All applicants will be required to attend an interview to ascertain their suitability for the Programme. |
| Career Path | Students can progress to a wide range of courses with the college and may receive exemptions based on the modules covered in this course. • MA in Work-Related Psychology • MA in Work-Related Behaviour with Customer Relationship Management • MA in Work-Related Behaviour with Entrepreneurship • MA in Work-Related Behaviour with Leadership and Management • MA in Work-Related Behaviour with Mentoring and Coaching |
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