Learn how to develop your negotiation, conflict resolution, and decision-making skills with this free online course. In this free online Negotiation and Conflict course, you will learn how to make good business and personal decisions by utilizing many different decision-making tools. Some of what you will learn is how to identify and avoid the decision-making traps, how to approach and resolve conflicts in a team setting, communication techniques for dealing with different kinds of people to leave your team more cohesive and productive.
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Describe the decision-making traps and how to avoid them in different situations • Define negotiation and discuss the five phases of negotiation • Explain the nature and value of assertion as an ingredient in conflict • Identify the two opposing models for characterizing conflict • Distinguish between concern for self and concern for others as elements of conflict style • Discuss criticism and evaluation in the workplace and explain strategies for resolving work environment conflict • Outline the different causes of conflicts and outline the positive and negative outcomes of conflict • List the difference between, and pros and cons of individual vs group decision-making |
| Course Code | 1350 |
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