Learn the skills required to successfully run and manage a receptionist workstation with this free online course. The front office, also known as a receptionist workstation plays a huge role in portraying an organization’s reputation. Courtesy and good customer service should start here! This course provides a clear understanding of the receptionist’s workstation. It also explores how to carry out some invaluable range of duties including handling phone calls and messages, document management, and safety and security protocols that enhance guest experience.
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 3-4 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Outline the roles and responsibilities of a receptionist • List verbal communication techniques and active listening skills • Explain essential reception tools and equipment • Discuss ergonomics and comfort at the workstation • Explain the implementation of best practices in telephone etiquette to uphold professionalism • Describe how to handle appointment rescheduling, cancellations, and walk-ins with professionalism and poise • Outline the basics of filing and document organisation • Recognise the receptionist’s role in building security • Apply principles of continuous improvement and upskilling in your daily reception duties • Create an inclusive reception environment catering to all guest needs and preferences • Recall how to identify and handle suspicious visitors by recognising behavioural cues |
| Course Code | 6526 |
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