Supervisory Management Course (QQI Level 6)

This QQI Supervisory Management course, equips existing Team Leaders and Supervisors (and those considering a career in managing people) with skills to lead and supervise teams successfully.

Students will learn how to:

(1) analyse situations and make decisions,

(2) develop quality customer service plans,

(3) plan and organise people, and

(4) understand the role of strategic planning and change management.

This distance learning, QQI accredited course means that Students can study flexibly at home, or at work, and can gain an Internationally Recognised Qualification. The course is designed for those working in Large Companies, SMEs or the Public Sector.

Topics covered include:

Unit 1:

• The History of Modern Management
• Functions of Management and the Management Hierarchy
• Supervisor in the Hierarchy of Management
• Roles and Responsibilities of Supervisors
• Some Guidelines for New Managers to Manage and Up Skill Themselves to Succeed in Their New Role
• Leadership and What is a Leader?
• The Importance of Effective Communication for Managers
• Time Management for Managers
• Delegation
• Team Building.

Unit 2:

• Staff Code of Conduct
• Performance Management and Tools to Measure Employee Performance
• Membership of Trade Unions/Trade Associations (from the perspective of both employees and employers)
• Management of Records and Maintenance of Logs and Work Schedules
• Advantages and Disadvantages of In-House Vs Contract Staff.

Unit 3:

• Data Protection
• Risk Management
• Budgeting and Preparation of Departmental Budgets.

Unit 4:

• Selection and Recruitment of New Employees
• Planning and Conduct of Training and Development of Staff
• Management of Conflict in the Workplace
• Management and Organisation of your Department/Staff to meet the Goals and Objectives
• Customer Care and Maintenance of High Service Delivery Standards.

Who should complete this course?

• Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification.
• Newly appointed Team Leaders and Supervisors who wish to learn how to manage people and teams.
• Managers in business who have direct reports and wish to learn best-practice techniques for managing people.
• People who wish to gain a professional, accredited qualification in the subject matter by home study distance learning.

Entry Requirements / Prerequisites:

• Level 5 or equivalent in a relevant subject area (Business / Management) and/or relevant practical experience (3 years minimum) – Please ask about our requirements surrounding Recognition of Prior Learning (RPL) for entry.
• English Language Requirement: Students entering programmes leading to awards at Level 6 are expected to be able to: fluently read, draft, prepare and understand complex information, including quantitative information, that is personally relevant and reflecting a broad knowledge base. For example, this might include text and other information relating to abstract theoretical ideas, concerns or procedures, such as local planning concerns in relation to broader spatial strategy, political issues in relation to particular agenda, budget plans/ specifications.
• Learners undertaking this programme must have basic IT skills and access to the necessary equipment to enable them to undertake an online programme: computer, broadband, email, Microsoft, recording equipment necessary for some skills demonstration tasks, and where applicable any other specialised software/equipment.
• As this programme is delivered through distance learning or eLearning, students must be capable of studying on their own initiative.

Assessment:

• This course is assessed through Portfolio/Collection of Work (40% of Marks) and a Skills Demonstration (60% of Marks).
• All work submitted must be your own work. There is no exam with this course.

Course Link: