Are you a manager who is dealing with the difficulties of delivering a quality service? Are you a new manager? Do you want to become a manager or supervisor?
This OTC – Managing Service Quality course is for current/prospective first line supervisors and managers who are looking to develop their management skills in an accredited programme created specifically for the human services and non-profit sector.
The six-week course takes contemporary best practices in service quality and safeguarding and supports you to manage these areas in the human services and non-profit sector.
This accredited, professional course is also the second module of our 2-module Fast Track Management course for PICs. The first module is the Certificate in Key Management Skills.
The course is QQI approved HET Award at Level 6 on the National Framework of Qualifications. Successful participants will be awarded a single subject Certificate in Managing Service Quality and Safeguarding and hold 10 Credits towards the Certificate in Applied Management (Human Services).
APPLY BY: 14-06-2024
