COURAGEOUS CONVERSATIONS - MASTERING DIFFICULT DIALOGUES AT WORK

Be empowered to lead with clarity, empathy, and confidence—even in the toughest moments.

The Power of the Conversations We Avoid
Courageous Conversations is a practical, scenario-driven training programme designed to help managers handle tough workplace discussions with professionalism and compassion. From performance issues to grievances and policy violations, this course blends communication mastery with legal awareness—ensuring your leaders say the right thing, the right way, at the right time.

Grounded in Irish legislation and real-world practice, this course builds skill, confidence, and emotional intelligence for handling sensitive conversations head-on.

What Will You Learn

• Identify and prepare for high-stakes or emotionally charged workplace conversations
• Communicate with empathy while maintaining boundaries and clarity
• Understand the legal responsibilities involved in performance, discipline, and grievance conversations
• Deliver feedback that is both kind and direct
• Navigate common workplace challenges including absenteeism, redundancies, and interpersonal conflict

Core Modules

• Understanding Difficult Conversations
  What makes conversations hard, and why avoiding them is worse.
• Irish Employment Law Essentials
  Navigate legal considerations with confidence in line with Irish legislation.
• Core Communication Skills
  Active listening, the SBI feedback model, and managing emotional responses.
• Role-Play Practice
  Simulated conversations on real issues like underperformance, conflict, and misconduct.
• Scenario-Based Learning
  Case study analysis on bullying, flexible work, and redundancy.
• Action Planning for the Real World
  Build a personal development plan and schedule follow-ups for accountability.

Delivery: Virtual, or in-person
Who It’s For

• Line Managers
• HR Professionals
• Team Leads and Supervisors
• Anyone responsible for staff well-being, compliance, or team performance