A highly practical qualification in the critical area of Customer Service.
The Course has been designed to improve the skills of individuals who have no formal training in Customer Service by providing a comprehensive toolkit that covers key aspects of providing customer care.
You will gain an understanding of the role of the customer service in organisational effectiveness. Participants will acquire a range of verbal and non verbal skills required to meet customer needs, handle complaints and deliver excellent customer care.
| Course Location | Templeogue, Dublin |
| Location Postcode | Dublin 2 |
| Course Type | Classroom Based |
| Course Qualification | Level 5 Certificate |
| Course Duration | 12 weeks |
| Course Time | Tuesday Evenings 19.00 - 21.30 |
| Course Fee | 425 |
A highly practical qualification in the critical area of Customer Service.
This module provides learners with the ability to plan, implement and evaluate a programme of coaching to cater for the needs of competitive Gaelic footballers over 12 years of age.
The economic recession is hitting the revenues of companies and public service organisations and is leading to changes in employee pay and conditions of employment, to work re-organisation and to redundancies.
Course structure Our Criminology and Forensic Psychology Course is delivered as follows: Introduction: nature or nurture? Measuring crime – separating fact from fiction.
