National Tour Management QQI L6

Participant Profile:
The purpose of this award is to equip learners with the relevant knowledge, skill and competence to manage tours including all travel and transfers within different tour contexts. NOTE: This course will consist of a mixture of In-Class, Online and Field Trips to specified locations NOTE: Skills to Advance funding is available for eligible applicants in employment to up skill. Contact mulgravesta@lcetb.ie for more information.

Programme Description:
• Describe the location and layout of the island of Ireland’s principal gateways by air, land and sea • Explain the principles of tour management to include the characteristics, qualities and skills associated with the position of tourist guide • Devise commentaries and itineraries for coach and walking tours including a range of different contexts throughout Ireland to include visits to key sites and inclusion of set pieces • Manage tours to a professional standard throughout Ireland implementing appropriate administration procedures • Demonstrate appropriate safety procedures to include planned and unplanned stops, embarkation and disembarkation, seat allocation and rotation, rendezvous times and locations • Demonstrate appropriate procedures for air and sea gateway arrivals, transfers, accommodation and departures • Demonstrate effective group management, to include the accommodation of diversity and specific customer needs • Explain all relevant provisions of legislation and regulations impacting on tour management • Apply procedures to check a group itinerary including identifying inconsistencies and clarifying which ser.vices are included in the tour schedule and which are extras • Demonstrate effective public speaking skills to include voice projection and the use of amplification devices • Demonstrate effective communication and team working skills with all tour stakeholders • Define hospitality desk operations at a variety of venues and types of functions • Devise contingency plans and implementation procedures for all potential incidents and emergencies • Reflect on own skills to identify areas of success and opportunities for improvement NOTE: This course is linked to the Regional Tour Guiding Course and if taken with this course can lead to the Irish Tour Guiding QQI L6 Special Purpose Award 6S20232.