Reception and Office Skills

This Reception and Office Skills course is suitable for those who wish to equip themselves with the knowledge, skill and competence in the concepts and principles underpinning Reception and Frontline Office Skills.

COURSE DESCRIPTION

• Skills, functions and responsibilities
of a receptionist or front line office
representative within an organisation
• Products, services, key policies, structures
and personnel of an organisation
• The range of telecommunications
network equipment used within a
reception and or front office context
• How to source information from the
internet, reservation systems, postal
services, call and or courier logs and
messaging service
• Aspects of safety and health at work
legislation pertaining to working
within a reception context
• Information flows within an organisation
• Apply a range of communication skills
including personal, interpersonal and
technological proficiencies
• How to operate a range of equipment
in the reception area
• Produce reception material to include
notices, inventory of equipment, stock
requisitions, petty cash system, diary,
post log, visitors log and telephone
messages
• How to respond quickly in pressurized
reception related circumstances
requiring fast and efficient comeback
• Display a professional approach
to receiving visitors, use effective
customer service skills and use
initiative around unexpected visitors
and maintain composure when dealing
with complaints
• Present a range of documents
including order form, invoices and
processing travel expenses Apply a
range of general administrative skills
within the reception and or front
office context e.g. filing, booking
and preparing for board meetings or
conferences etc